Privacy Policy

When you create an account or place an order, we collect:

• Your name, email address and mobile number
• Delivery address and any order instructions you give us
• Order details — the products you buy, prices, and payment method you chose
• Profile photo, if you choose to upload one

We do not collect or store your bKash, Nagad or bank card details. Payments happen directly through bKash, Nagad or cash on delivery.

• To confirm, deliver and support your orders — including calling you to confirm each order
• To send order receipts and status updates by email or phone
• To keep your cart, wishlist and account working
• To improve the shop and fix problems

We do not sell your information, and we do not send marketing messages unless you ask us to.

Your account and order data are stored securely in our hosting provider's cloud database with access limited to authorised staff of Aqia CTG.

We share your delivery details only with the courier or delivery person bringing your order. We may also share information if the law requires it.

We use small amounts of browser storage to keep you signed in, remember your light/dark theme choice, and hold your cart and wishlist on your own device. These are not used for advertising or tracking.

You can update your name, phone number, address and profile photo any time under Profile settings. To delete your account or ask for a copy of your data, contact us using the details below and we will handle it. Order records we must keep for accounting stay anonymised where possible.

Questions about this policy? Reach us at:

• Use the contact details shown in the footer of this website.